Expedient

Director of Client & Revenue Retention

United States - Full Time

Expedient is hiring a successful sales strategy professional who will spearhead efforts to enhance client retention and secure future revenue streams.  As Director of Client & Revenue Retention, you will apply your own experience from successfully implementing client retention and revenue retention strategies. You will collaborate with other teams to develop comprehensive retention plans that align with Expedient short-term and long-term goals.

Applicants are preferred in city/states where Expedient markets are located: Pittsburgh, PA; Columbus, OH; Cleveland, OH; Indianapolis, IN; Baltimore, MD; Memphis, TN; Denver, CO; Milwaukee, WI; Phoenix, AZ, Boston, MA

Expedient is a full stack cloud service provider, helping companies transform their IT operations through award-winning multi-cloud solutions and managed services that simplify their infrastructure needs.  For more information about Expedient, including virtual tours of all 15 data centers, please visit our website at www.expedient.com

Experience & Skills Required:
  • Proven experience in a senior client retention or revenue management role.
  • Strong strategic thinking and analytical skills.
  • Excellent communication and stakeholder engagement capabilities.
  • Demonstrated success in leading cross-functional teams and implementing company-wide retention strategies.
  • Prior experience with contract management, client risk assessments, and predictive analytics.
What You Will Do:
  • Develop and implement a Client Retention playbook incorporating standardized practices across departments.
  • Engage with the sales organization in meaningful retention activities.
  • Develop analytical reports detailing client contract dates and service history.
  • Utilize predictive analytics to identify contractual risks and flag potential client churn based on usage patterns and engage relevant stakeholders to address core issues.
  • Collaborate with cross-functional leaders to intervene quickly on accounts identified as at-risk
  • Enhance communication strategies to increase awareness of strategic renewals and align renewal efforts across teams.
  • Implement regional feedback mechanisms and assign executives to key accounts for strategic engagement.
  • Develop incentive structures, based on client segmentation, including revenue retention bonuses and motivational mechanisms for sales team
  • Improve and refine the client onboarding process and collect post-delivery feedback
  • Mandate regular Executive Business Reviews (EBRs) to reinforce the value delivered to clients.
  • Develop and promote loyalty initiatives, discounts, and referral programs to foster client loyalty.
  • Identify opportunities for service expansion and optimize client utilization.
  • Leverage partner ecosystems and executive involvement in key client interactions to solidify client retention.
The listed salary range for this position is an estimate based on the competitive job market. True compensation will be based on a number of variables including your own experience and skills and what you bring to the role. Estimated annual salary is $150,000 to $190,000 along with a retention-based bonus program plus a generous benefits package.

 

WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.

For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.

We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

Apply: Director of Client & Revenue Retention
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