Would you like to be added to our talent pool?

Expedient is always looking for motivated, tech-curious people who want to break into the IT field — and we'd love to know about you before a position even opens. This posting isn't tied to one specific opening; it's how we build a pipeline of strong candidates for entry-level IT Support Associate roles at our Columbus, OH data centers. Submit your resume here, and when a position becomes available that matches your background and interests, our recruiting team will reach out directly.

About Expedient

Expedient delivers multi-cloud platforms, hosting, cybersecurity, and data center infrastructure-as-a-service (IaaS) to clients in healthcare, financial services, public utilities, and other critical industries. Our Columbus data center supports clients who depend on us for reliable, secure infrastructure around the clock. Learn more about what we do at www.expedient.com.

Why Candidates Join Our Talent Pool

Entry-level roles with Expedient are built as launchpads, not dead ends. Here's what makes them worth your time:

• Hands-on experience from day one — work directly with virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix, and core infrastructure inside a live data center environment.
• Fully paid industry certifications — we cover the cost of certs like CompTIA A+, Network+, and CCNA, with completion bonuses attached to the more advanced ones.
• Real tech stack exposure — you won't just read about enterprise IT systems, you'll support them.
• Promotion from within — we prioritize growing our own talent, and many of our senior technical staff started in entry-level roles just like this one.
• Competitive pay and benefits — including shift premiums, overtime eligibility, and a full benefits package for full-time employees (details below).
• A genuine career on-ramp — if you have some IT exposure (self-study, technical school, or work experience) and a drive to learn, we'll teach you the rest.

What the Role Typically Involves

While specifics vary by shift and team assignment, IT Support Associates in our Columbus facility generally:

• Handle Tier 1 support tickets, shift walks, routine audits, and remote hands requests
• Follow strict security protocols for client access and equipment handling inside the data center
• Manage shipping and receiving procedures for secure transport of materials
• Staff the front desk, including physical and virtual security checks
• Field client and employee technical requests by phone, email, or in person
• Log all activity and special requests in the ticketing system for future reference

What We Look For

• A strong interest in building a career in IT or technology
• Some IT experience — through self-study, technical school, prior work, or an associate degree in a technical discipline
• Previous customer service experience
• Clear, professional communication skills, written and verbal
• Solid problem-solving instincts and the ability to work independently
• Comfort managing multiple time-sensitive tasks at once
• Willingness to learn quickly and adapt
• Ability to pass required pre-employment screening

Industry certifications such as CCNA, CompTIA A+, or Network+ are a plus but not required to apply.

Physical Requirements

This is an on-site, client-facing role at our Columbus data center that involves a mix of sitting, walking, and occasional lifting of equipment and hardware. Associates should be able to walk facility perimeters during shifts, climb ladders, and access tight spaces to inspect or install equipment as needed.

Working for Expedient

We invest heavily in our people. Our training and tuition reimbursement programs are fully funded by Expedient, because we'd rather grow talent internally than look outside for it.

Full-time employees enjoy:

• Three weeks of paid time off annually (increasing with tenure), plus your birthday off and a dedicated health holiday for preventive care
• Parental leave
• Top-tier medical, dental, and vision coverage at an affordable rate
• Disability and life insurance
• Wellness engagement programs
• 401(k) with a generous company match
• Hybrid work options for many roles, plus paid parking and additional perks

How to Join Our Talent Pool

If this sounds like the kind of place where you'd want to start your IT career in Columbus, submit your resume today. We review talent pool submissions regularly and will contact qualified candidates when a matching opportunity opens up at our Columbus data center.

WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.

For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.

We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.